This Privacy Policy describes how Havens Holistic Healing (“we,” “us,” or “our”) collects, uses, and protects information when you visit our website or submit an appointment request through it. We are a medical and behavioral health practice located in Bloomington and Indianapolis, Indiana, providing primary care, addiction treatment and recovery support, therapy, psychiatric services, and telehealth. This policy applies to website interactions only and does not replace our HIPAA Notice of Privacy Practices, which governs how your protected health information is handled in the course of your care.
Information we collect
When you submit the appointment request form on our website, we collect the information you choose to provide, which may include your name, email address, phone number, preferred location, preferred contact method, service of interest, and any message you include. We also collect limited technical information automatically, such as your browser type and the pages you visit, for site security and basic analytics.
Please do not send sensitive medical details through the website form. The form is intended for general scheduling and contact requests only. For anything urgent or clinical in nature, call us at (812) 322-4979 or, in an emergency, call 911.
How we use your information
We use the information you submit through the website to respond to your appointment request, contact you using the method you selected, coordinate scheduling, and communicate with you about our services. Your protected health information created during the course of treatment is maintained and disclosed in accordance with applicable federal and Indiana law, including HIPAA.
How we protect your information
Appointment requests submitted through this website are stored securely and accessible only to authorized practice staff who need the information to respond to your request. We use reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Sharing your information
We do not sell your information. We may share information with service providers who help us operate our website and practice (such as scheduling and hosting providers), and when required by law, such as in response to a valid legal request or to protect the rights, property, or safety of our patients, staff, or others. Any disclosure of protected health information for treatment, payment, or healthcare operations is governed by our HIPAA Notice of Privacy Practices.
Your rights
You may request access to, correction of, or deletion of the contact information you submitted through our website by emailing us at chastidy@havensholistichealing.com or calling (812) 322-4979. Certain rights regarding your protected health information are described in our HIPAA Notice of Privacy Practices, which is available from our office upon request.
Children’s privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children through the website. Parents or guardians may contact us to request removal of any information inadvertently submitted by a child.
Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the website after changes are posted constitutes acceptance of the revised policy.
Contact us
If you have questions about this Privacy Policy, you may contact Havens Holistic Healing by phone at (812) 322-4979 or by email at chastidy@havensholistichealing.com.